Slowness reported across patient and staff portals

Incident Report for EngagedMD

Resolved

This incident has been resolved.

Posted Nov 15, 2023 - 13:42 EST

Update

We are conducting a restart and expect service to return in the next 15 minutes

Posted Nov 15, 2023 - 13:18 EST

Monitoring

Some clients are reporting slow page load times. We are monitoring the issue and will take further action as needed.

Posted Nov 15, 2023 - 11:35 EST

This incident affected: EngagedMD Legacy Platform (Patient Portal, Staff Portal).