EngagedMD Status

All Systems Operational

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Welcome to the EngagedMD status page. Here you will find real-time information about status of our services.
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EngagedMD Legacy Platform Operational

Patient Portal Operational

eLearn Operational

eSign Operational

API Operational

Staff Portal Operational

Care Experience Platform Operational

Patient Portal Operational

eLearn Operational

eSign Operational

API Operational

Staff Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

CareXP customers are seeing modules available to assign that their clinics/organization do not use

Resolved - This incident has been resolved.
Apr 2, 10:42 EDT

Identified - We have identified the issue and are testing a fix.

While we work through this issue, we still recommend taking extra care when picking modules to assign to ensure patients receive the intended content.
Apr 2, 10:32 EDT

Investigating - EngagedMD customers on the CareXP platform are currently reporting issues with modules appearing for selection that are not intended to be available to assign to the patients in their clinics/organization. We are investigating the issue and working toward providing a fix to remove these extraneous models and avoid accidental assignment.

While we work through this issue, we recommend taking extra care when picking modules to assign to ensure patients receive the intended content.
Apr 2, 09:46 EDT

Apr 1, 2025

No incidents reported.

Mar 31, 2025

Service disruption with our legacy API

Resolved - This incident has been resolved.
Mar 31, 07:45 EDT

Update - We are continuing to monitor for any further issues.
Mar 31, 07:37 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 07:24 EDT

Identified - The issue has been identified and a fix is being implemented.
Mar 31, 07:15 EDT

Investigating - We are experiencing an service disruption with our legacy API. Our team is actively investigating the issue and working to restore service as quickly as possible.

We apologize for any inconvenience this may cause.

Please check back for updates.
Mar 31, 07:03 EDT

Mar 30, 2025

Scheduled Maintenance Notice

Completed - The scheduled maintenance has been completed.
Mar 30, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 21:00 EDT

Scheduled - Please be advised that we will be performing scheduled maintenance on our system to improve performance and stability.
Mar 18, 12:55 EDT

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.